FREQUENTLY ASKED


If you can't find the answers to your questions on our website, please don't hesitate to CONTACT US


  • Q :

    How to check if my bike is well adjusted before going for a 1st ride?

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  • A : It is always important to verify certain bicycle parts before using the bike for the first time, in case it was not properly assembled in store. Although all of our bikes should be well adjusted before being sold, it might happen that some small adjustments should be made on them before the ride, to avoid incidents.

    You will find a quick checklist for your bike by clicking here

    ALWAYS read the owner's manual before using the bike for the first time.


  • Q :

    Where can I find Oryx products?

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  • A : Click here to find out...

    Last chance! You could Win a bike! click here


  • Q :

    Is it possible to order Oryx products via the website?

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  • A : Unfortunately it is impossible to directly purchase Oryx products via our Website.
    Any queries regarding the availability of one of our products; directly contact a Walmart store nearest you and/or for any problems, please contact us.

    Subscribe to our newsletter to be informed on the new releases !


  • Q :

    About the warranty?

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  • A : Click here for more information regarding our product warranties.


  • Q :

    What are the advantages of registering my bike with the supplier?

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  • A : Registering your bike with the supplier helps the merchandiser as well as the consumer for the following reasons:
    - Easier to identify the right information in the cases of eventual defective parts
    - Faster in retrieving information regarding a stolen bike
    - Proof of purchase in cases where the invoice is misplaced or lost


  • Q :

    Can I trust the Oryx products?

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  • A : All our products meet the North American standards and are inspected for quality control prior to merchandizing.

    a) Our bike helmets meet CPSC and ACNOR safety standards. These standards ensure we provide reliability and security to all consumers.
    b) All products aimed for children undergo stringent CPSC standards in order to eliminate any health issues to the consumers.
    c) All our bikes undergo several CPSC tests in order to comply with the safety regulations.

    Although our products undergo several testing methods as well as comply with all the safety regulations, anomalies can occur and some products can result in manufacturing defects. This is why our personalized customer service representative will be attentive to your concerns and dissatisfactions should you experience a defective product.